>> How will I receive my order?
All orders are dispatched via our trusted courier partners.
>> In how many days will I receive my order?
In Metros the Package will be delivered within 4-5 working days and In Remote areas It will be 7- 10 Days. Please note shipping duration may vary in-case bad weather, public holidays, etc. Sunday’s are not counted as working days in our calendar.
>> Are there any shipping charges?
Yes. But remember if your order is above Rs.499 then no shipping charges applied on it.
>> How secure is shopping in the Online Shop? Is my data protected?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
>> Do you have Cash on Delivery?
Yes we do have Cash on Delivery facilities.
>> What if my payment fails?
In case of a payment failure, please retry keeping in mind the following:
- Information passed on to payment gateway is accurate i.e. account details, billing address, and password (for net banking); and that your internet connection is not disrupted in the process.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at firstname.lastname@example.org
>> I want a refund for my order
Please note we only provide refunds for orders which are damaged, in any possible way. Please note any damage shall be brought to our notice within 24 hours of receiving the package, failing to which NivaraPrint will not entertain any refund claims.
>> What if I am not at home when my order arrives?
The delivery agent will make 3 attempts before he/she puts a RTO on your package. Incase your package is RTOed, you must write to us at email@example.com along with your order id in order to reship your package. Please note we levy a Rs.60/- shipping fee for such cases.
>> What if my order comes damaged?
We try our level best to deliver your packages to you in the best manner but incase of any damages, please write to us at firstname.lastname@example.org within 24 hours of receiving the package along with the photo of the damaged goods in order to verify the same, please mention your order number as well. Any claims made after 24 hours of receiving the package will not be entertained.
>> I don’t like my product I want to return it
In such case, please write to us at email@example.com please mention your order number, please note all products must be in unused condition with all packaging and labels intact. Any claims made after 24 hours of receiving the package will not be entertained. Please note the goods are to be shipped by the customer and the cost for the same must be borne by the customer to the address below:
Nivara Graphic, 31, Shah Industrial Estate Deonar Govandi Mumbai -400088 Maharastra
Please note that if your product is customized we won’t be able to provide a return option for you, as it is made as per customer requirements.